Blog
How can companies train employees to recognize signs of wire fraud?
Contents
Introduction
Wire fraud has become an increasing threat to companies of all sizes. As more business is conducted online and funds are transferred electronically, fraudsters have more opportunities to trick employees into sending money or sensitive data. This can result in huge financial losses and reputational damage.
The best defense is having an informed, alert workforce. By training employees on the common tactics used in wire fraud schemes, companies can help prevent successful attacks. This article will discuss best practices for wire fraud training, including:
- Educating on phishing and social engineering
- Using real-world examples
- Conducting regular refreshers
- Emphasizing reporting procedures
Proper training is an investment that pays dividends in risk reduction and peace of mind.
Understand the Threat Landscape
The first component of wire fraud training is ensuring employees understand the threat landscape. Cybercriminals are constantly developing new tactics and the risks are evolving.
Cover the most common types of attacks, such as:
- Phishing – Fraudulent emails designed to trick users into sharing sensitive data or initiating wire transfers.
- Smishing – Phishing attempts conducted over text message rather than email.
- Vishing – Phishing attempts carried out using voice calls.
- Business email compromise (BEC) – Cybercriminals pose as executives or trusted business partners and request payments or data.
- Invoice fraud – Fake or altered invoices are submitted to initiate fraudulent payments.
Employees should understand that attacks can be highly targeted and sophisticated. Cybercriminals often research companies and individuals to make their scams more believable.
Spot Red Flags
Once employees understand the types of wire fraud, train them to recognize common red flags. Some signs a request could be fraudulent:
- Urgent demands for quick payment or action
- Requests for secrecy surrounding a transaction
- Sudden changes to established payment procedures or recipient accounts
- Poor grammar, spelling, or formatting
- Information that doesn’t match previous correspondence
Stress that no one, regardless of authority, should be exempt from scrutiny. All unusual payment requests warrant verification.
Use Real Examples
Supplementing training with real-world attack examples helps reinforce lessons. Pull examples from news sources, industry reports, or your company’s experiences.
Seeing actual phishing emails or fraudulent invoices makes threats less theoretical. Employees can better recognize subtle manipulation tactics.
Where possible, use examples relevant to your employees’ roles. Attacks targeting the accounting department will differ from those targeting sales.
Make it Engaging
Reading slides or policies rarely sticks. Use engaging training formats to teach fraud prevention:
- Videos – Well-produced videos demonstrate concepts and keep attention.
- Games – Interactive games like phishing quizzes reinforce lessons.
- Lectures/workshops – In-person lectures allow customized messaging and Q&A.
Creative formats improve retention and participation. Don’t rely solely on dry written policies.
Refresh and Update
Cybercrime evolves rapidly. Tactics that work today may be obsolete tomorrow. Schedule regular refreshers to update employees on new developments.
Quarterly or biannual reviews maintain vigilance. Update past examples with new, relevant ones. Retest with phishing simulations to identify knowledge gaps.
Make sure leadership demonstrates continued commitment to fraud prevention. Consistent messaging underscores the priority of training.
Emphasize Reporting
The final aspect of wire fraud training covers reporting procedures. Employees need to know what to do when they spot a potential attack.
Ensure everyone knows:
- Who to contact (manager, infosec team etc.)
- What steps to take upon discovery
- How to preserve evidence like suspicious emails
- Where to access reporting tools and forms
Emphasize that reporting helps protect the company. Reward those who identify threats early.
Assess Effectiveness
To gauge training efficacy, implement assessments tied to key metrics. These may include:
- Percentage of employees completing training
- Phishing simulation failure rates
- Speed of threat reporting
- Fraud loss figures
Analyze metrics regularly to pinpoint knowledge gaps or emerging trends. Additional training may be warranted to address problem areas.
Conclusion
With rising wire fraud, companies cannot rely solely on technical controls. Well-trained employees are critical to preventing financial and data loss. Apply the best practices outlined here to equip your workforce and reduce risk.
The potential return on an investment of time and resources into robust wire fraud training is immense. An ounce of prevention is worth a pound of cure when it comes to cybercrime.
References:
- Prevent Fraud Before It Happens: How to Train Employees to Be Fraud Detectors
- How to Educate Teams About Wire Fraud
- Small Business Fraud Prevention Checklist: Training Employees to Protect Your Bottom Line
- How to fight wire fraud in your company?
- Strategies to Prevent and Detect Occupational Fraud in Small Retail Businesses